Our client who manufacture and supply windows and doors are currently seeking a Service Coordinator based in their Oxon office.
SUMMARY OF POSITION:
To provide an efficient and professional after sales service to our customer base, which comprises private customers, house builders and main contractors, as well as internal customers/colleagues. The key responsibility of a Service Coordinator is to ensure that Customers issues/requests are resolved in a proficient and professional manner whilst ensuring that risk and cost is managed and considered.
GCSE in Maths and English – desirable
Fully IT literate – essential
Further education/technical qualification in the building or construction industry – desirable
NVQ in Customer Service – desirable
·Experience in fast moving customer service environment – essential
·Project Coordination/Management experience – essential
·Experience in the construction or building industry – desirable
·Experience in one of the following areas: Shop Fitting, Builders Merchant, Kitchen & Bathrooms, Fenestration, Building Contractor, Automotive, Carpentry & Joinery
·Experience in After Sales Service – desirable
·Technical sales/support experience – desirable
JOB RELATED COMPETENCIES:
·Is committed to delivering high quality service to customers and colleagues.
·Able to calmly deal with frustrated customers who may become challenging, in terms of dealing with the actual call and handling the emotional response.
·Ability to work in a deadline driven environment handling multiple cases.
·Develops job knowledge and expertise continuously.
·Handles constructive feedback well and learns from it.
Should be within 1 hour’s drive of the office at Kirtlington, Oxon. Must be prepared to travel periodically to the Company’s other offices in the UK and Denmark, plus the factories in Poland.
SALARY AND PACKAGE
Salary band: £22,000 to 26,000 per annum
Bonus: performance related bonus of up to £3,000 per annum, payable in arrears
Pension (5% Employer contribution/4% Employee contribution)
Private medical insurance
25 days holiday per annum plus statutory days
Life insurance (3 x salary)